Tag Archives: Customer relationship management

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What to do when your customers have it in for you

There have been so many tales of businesses getting the social marketing angle wrong – posting poorly thought out updates and tweets, in particular, and it often leaves a rather sour taste in the mouth for customers and can damage a company’s online reputation. But what do you do when your customers band together to…

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5 Tips on How to Respect your Customers

There has been a massive sea change in marketing because of the internet. As the internet becomes even more real-time, consumers are becoming prosumers in a way that means the olde worlde marketing models are defunct. It is no longer about CRM and discounted products or deals. Customers are looking for better value products, not…

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