The Q2 2024 benchmarking report for UK estate agents has just been published. Learn how the top 12 UK estate agents perform across the digital space.

The latest Q2 2024 benchmarking report for UK estate agents has just been published. It covers the largest 12 national estate agents, including Reeds Rains, Purplebricks, Hunters, Connells, Knight Frank, Savills, Your Move, Chancellors, Yopa, Haart, Foxtons, and William H Brown.

The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks and missed opportunities for other estate agents to win brand exposure locally, drive in-branch footfall, and generate property viewings. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.

To see a preview and contents page of the Q2 report, click here. To get a copy of the full report and the key takeaways, please complete the enquiry form or schedule a call.

Q2 2024 WINNERS LEADERBOARD

For a glance into just 6 of the metrics we evaluated these top 12 estate agents on, check out our quick-look table below;

Continue reading for further detail on this quarter's best and poorest-performing estate agents, or request a copy of the report for the full review.

Request the report

What The Industry Research Report Covers

The 70+ pages of research benchmarks each site based on 50+ metrics and indicators of successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.

Driving Optimal ROAS from Paid Media Channels

Some of the leading players in the space are high spenders on paid media channels such as Google, Bing & Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will underperform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from 30k+ per month but dedicate minimal resources and budgets to conversion testing.  Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long-term viability, competitive advantage, and sustainability.

Technical Website Compliance

Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. For estate agents, who'll need to manage an ever-changing range of homes, they'll want to keep on top of their internal linking and redirect strategy, ensuring users looking for pages that have been removed are redirected to alternative content.

Site Speed & Conversion Rate Performance

When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load makes a significant improvement on your overall conversion rates. Estate agents will want to ensure homebuyers have a positive mobile experience, as modern house-hunters will often be browsing on mobile while doing other tasks.

For Q2 2024, the mobile site speed ranged between 60 and 27, with Connells at the bottom of the scoreboard. In our previous audit, Haart reported the lowest site speed (6), which it’s increased to 28 in this quarter. Connells can make improvements to its website by reduce its page weight — specifically the amount of text and also reducing image sizes.

Building Competitive Advantage with Domain Authority

Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gauge of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads. For estate agents, they can work with a digital PR specialist on engaging content that can be picked up by local and national press, including topics such as most desirable places to live, house price changes over time, and even demographic splits of house-type ownerships.

A ‘good’ DA really comes down to how your competitors are performing, however it’s generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. The DA for this quarter ranged between 78 and 43, with William H Brown flagging the lowest DA. This estate agent received backlinks from the fewest amount of domains, which can negatively impact a brand’s DA score. It should focus on creating high-quality content that other websites will want to link to.

Organic Performance – Mobile & Desktop

A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. High mortgage rates and house prices will make estate agents vulnerable to changing consumer habits, so each will need to be cautious that they're consistently optimising for the most relevant terms, so as not to lose traffic to competitors.

In our previous audit, only Reeds Rains saw an increase in organic mobile traffic year on year. In this quarter, 3 of the estate agents saw an increase in organic mobile traffic (with Chancellors reporting a 105% increase). Reeds Rain, on the other hand, saw an 11% loss in organic mobile traffic. It’s to be expected that brands’ organic traffic will fluctuate based on consumers’ interests and demands.

Universal Search Opportunity

Google Universal Search Results is an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a site can appear for universal search results without being strong in standard rankings. 'Local pack' and 'image pack' results could prove most useful for estate agents, who can instantly show their location and houses for sale directly from the SERP.

Foxtons remains at the top of the leaderboard with the most Universal Search results (44,328), with the majority of these coming from ‘reviews’. Other estate agents should look to increase their appearances for this category by asking past customers to leave an online review of their experience with the company.

The Longtail Keyword Opportunity

Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for brand new search terms as they enter Google’s index. Estate agents performing well for 'people also ask' results are also likely to be performing well for longtail keywords, and should be targeting both informational phrases and questions, along with specific terms that indicate a high-buying intent.

Foxtons has taken the top spot for the most longtail keyword appearances for position 3 (4,430). Purplebricks saw the most longtail keyword appearances for positions 4–10 (23,112). Scoring high in this position is one of the quickest and effective ways to increase appearances in search engines, so we might see some movement with Purplebricks in the next quarter.

Facebook Adverts

With the number of Facebook users in the United Kingdom (UK) hitting over 44 million users in 2023, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019. Estate agents can use Facebook ads to promote time-sensitive content quickly, as opposed to waiting for organic posts to gain traction and build reach.

We’ve included 3 examples of Haart’s sponsored Facebook posts. This estate agent stuck to a maximum of 3 lines of text — the maximum recommended amount of text to avoid scrolls from not interacting with this post. This estate agent also included the same text across all 3 sponsored posts, suggesting it’s testing engagement rates based on media choice.

Top Social Shares & Content

When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your brand engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. Estate agents can look to creating shareable content across the full range of home buying and ownership, from guides to the processes involved in buying a home at various stages of the property ladder, to advice for selling your home, and even guides on how to maximise the value of your home over time.

All estate agents continue to favour Facebook — a wise choice given that the majority of active social media users in the world use this platform. Knight Frank continues to see the highest total engagement (7,462) and the largest Facebook page (63,500 followers).

Website Readability & Accessibility

20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, brands lose customer interest as they turn elsewhere. As housing is a universal need, estate agents must consider all levels of ability when designing their site. Estate agents should also consider being clear about accessibility benefits within their house descriptions, normalising any additional accessibility needs house-hunters may have.

In our previous report, William H Brown and Your Move reported 234 accessibility alerts — which was a slight reduction from the previous audit. In this quarter, William H Brown’s accessibility alerts have snook up to 251, and this estate agent should look to reduce redundant title text to assist those using a screen reader.

GET THE FULL 70-PAGE Q2 2024 REPORT

To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.

Photo by Roselyn Tirado on Unsplash