The Q3 2025 benchmarking report for UK pet supplies has just been published. Learn how the top 12 UK pet supply retailers perform across the digital space.
The latest Q3 2025 benchmarking report for UK pet supply retailers has just been published. It covers the largest 12 pet supply retailers trading in the UK, including Pets at Home, Petplanet.co.uk, Jollyes - The Pet People, Pets & Friends, Pet Drugs Online, VioVet, Zooplus, The Pet Express, Real Pet Store, My Pet Warehouse, and petshop.co.uk.
The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks and missed opportunities for other pet supply retailers to win brand exposure, drive traffic online, and even increase in-store footfall, where relevant. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.
To see a preview and contents page of the Q3 report, click here. To get a copy of the full report and the key takeaways, please complete the enquiry form or schedule a call.
Q3 2025 winners leader board
For a glance into just 6 of the metrics, we evaluated these top 12 pet supply retailers on, check out our quick-look table below;
Continue reading for further detail on this quarter's top and poorest-performing pet supply retailers, or request a copy of the report for the full review.
What The Industry Research Report Covers
The 70+ pages of research benchmarks each site based on 50+ metrics and indicators of successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.
Driving Optimal ROAS from Paid Media Channels
Some of the leading players in the space are high spenders on paid media channels such as Google, Bing & Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will underperform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from 30k+ per month but dedicate minimal resources and budgets to conversion testing. Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long-term viability, competitive advantage, and sustainability.
Pay-Per-Click Marketing
Pay-Per-Click marketing is constantly evolving, with more and more advertisers being forced to hand over a lot of control to Google's algorithms as the push for automation grows ever stronger. There are still key elements of control that we have though, the main one of these being budget which is ultimately something the algorithms can't take from you. That's why being smart with your budget and ad coverage is essential to achieving strong results and bettering what your competitors have to offer.
For Q3 2025, the average monthly budget wastage across these UK pet supply retailers was £4,648, with some of the top players in the market spending a considerable amount on areas and audiences unlikely to deliver a return. We can see this in more detail when looking at the average monthly cost per cost-per-click (CPC) amongst advertisers, with the average of this metric being £4 . This highlights how competitive the market is and how important it is to control your budgets effectively.
There are varying monthly ad budgets across the competitors in the report. While this gap highlights the competitive advantage that larger budgets can provide, it's not just about spending more; it’s about spending smarter. By focusing on driving efficiency in campaign management, targeting, and budget allocation, businesses with smaller budgets can still effectively compete with larger players. Investing in data-driven strategies and refining ad performance can help close the gap and maximise the return on every pound spent, enabling growth even in a competitive landscape. Relative to their spend, both Petplanet.co.uk and Pets & Friends reported the lowest monthly cost-per-click (CPC) at £0, and VioVet has the highest at £14.
The report highlights the importance of budget efficiency by comparing monthly ad spend with estimated CPC in relation to your competitors, see who has the highest and lowest CPC. To maximise the effectiveness of your budget, it’s essential to focus on driving CPC down while maintaining or improving campaign performance. In this report, My Pet Warehouse has the lowest estimate monthly ad spend at £152, and Zooplus has the highest at £169,000.
By optimising targeting, refining ad copy, and leveraging data to identify high-converting opportunities, you can ensure every click delivers maximum value. This approach not only stretches your budget further but also boosts your return on ad spend (ROAS), enabling you to achieve stronger results without simply increasing expenditure.
Technical Website Compliance
Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance. Brands within the pet supplies space will be juggling huge volumes of products for a wide range of different animals and breeds. They’ll want to ensure potential customers can easily find what they need and aren’t met with dead ends if looking for specialist products.
Pets & Friends is the retailer to watch, reporting 3,596 404 errors. This pet supply retailer has been the one to watch for the past couple of quarters, though they’ve been decreasing this figure each time, demonstrating that they’re aware of the negative impacts these errors can have on users.
Site Speed & Conversion Rate Performance
When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load makes a significant improvement on your overall conversion rates. For pet owners looking for food and other supplies, they’ll want to access what they’re looking for quickly, especially when items are needed urgently.
In our last report, both Pets Drugs Online and petshop.co.uk flagged the lowest mobile site speed (14). This quarter, the mobile site speed ranged between 51 and 14, with Petplanet.co.uk receiving the lowest score. Pet Drugs Online is now at second place with a score of 50, and petshop.co.uk has increased their mobile site speed to 33. Ideally, all pet supply retailers should aim for at least 50% for mobile site speed, as faster-loading sites can decrease bounce rates and potentially increase conversions.
Building Competitive Advantage with Domain Authority
Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gauge of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads. Brands in the pet supplies sector can look to collaborate with animal bloggers, and run pet breed based PR campaigns to gain exposure and backlinks.
A ‘good’ DA really comes down to how your competitors are performing, however it’s generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. In our previous audit, My Pet Warehouse reported the lowest DA (3.5). This quarter, My Pet Warehouse remains the retailer to watch, though they’ve increased their DA to 6 showing they’re making improvements to this category. Higher-authority websites can increase their ranking opportunities, so all retailers should be following a plan to increase their DA score each quarter.
Organic Performance – Mobile & Desktop
A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions. We’ve seen organic traffic fall for retailers across many of the sectors we specialise in, mostly in response to the cost of living crisis, as consumers cut back on essential items. For pet suppliers, they may feel this impact by pet owners opting for less specialist products, that may be available in their local supermarket for a lower cost.
Seven retailers brands reported a decrease in organic traffic on desktop, with Real Pet Store flagging the biggest loss (-60%). Meanwhile, on mobile, 8 retailers reported a decrease, with Real Pet Store flagging the biggest loss (-76%). All pet supply retailers should optimise their website for use with devices of all screen sizes to avoid missing out on organic traffic. For example, eliminating tiny icons on mobile.
Universal Search Opportunity
Google Universal Search Results is an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a retailer can appear for universal search results without being strong in standard rankings. Pet supply retailers could look to ‘reviews’ and ‘people also ask’ results, in order to build trust with potential customers and help educate them directly from the SERP.
Pets at Home remains at the top of the scoreboard for the most Universal Search appearances (20,108) — a reduction from 38,631 previously. In our last audit, My Pet Warehouse was missing an opportunity to report appearances for ‘people also ask’. This quarter, My Pet Warehouse has reported 5 appearances for ‘people also ask’, implying that they’re following a strategy to improve their rankings for Universal Search appearances.
The Longtail Keyword Opportunity
Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for brand new search terms as they enter Google’s index. Pet supply retailers can look to their range of products for inspiration and guidance on longtail keyword strategy, including key terms such as ‘next day delivery’ and product weights to appear for users showing high-purchase intent.
Pets at Home continues to secure the most longtail keyword appearances for position 3 (17,675) and positions 4–10 (18,974). On the other hand, My Pet Warehouse received the fewest appearances for position 3 (22) and positions 4–10 (72).
Facebook Adverts
With the number of Facebook users in the United Kingdom (UK) hitting over 44 million users in 2023, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019. Pet supply retailers can use Facebook ads to drive awareness of low-traffic bricks and mortar locations, along with generate visibility on key product lines.
We’ve included screenshots of Zooplus’ sponsored Facebook posts. This UK pet supply retailer used a maximum of 3 lines of text, demonstrating that they took into consideration retention rates of social media users.
Top Social Shares & Content
When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your brand engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time. Generating informational content will help with longtail keyword performance (and ‘people also ask’ results), and pet supply retailers can look to include shareable content such as infographics to make on-site content engaging on social media.
Zooplus secured the most Facebook Likes (976,800), and Pets at Home secured the most Instagram followers (252,500). Twitter was the most popular social media platform of all brands. Zooplus received the highest total engagement rate (14,650) and the highest average engagement (332).
Website Readability & Accessibility
20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, brands lose customer interest as they turn elsewhere. Pet supply retailers should ensure their site is accessible for all as vision deficiency does not exclude pet ownership. In fact, pet supply retailers are in the unique position that at least some of their customers will be shopping for guide dogs or other assistance animals!
In our last audit, The Pet Express reported the most accessibility alerts (417), while Real Pet Store reported the most contrast errors (169). This quarter, The Pet Express remains the one to watch for accessibility alerts, though they’ve decreased this amount to 373. Real Pet Store remains the one to watch for contrast errors, with 162 — a slight reduction from our previous audit.
Get the full 70-page Q3 2025 report
To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Rory Tarplee.
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