The Q4 2022 benchmarking report for UK live-in care providers has just been published. Learn how the top 8 UK live-in care providers perform across the digital space.

The latest Q4 2022 benchmarking report for UK Live-in care providers has just been published.  It covers the largest 8 national live-in care providers, including Home Instead, Bluebird Care, Elder, Cavendish Homecare Professionals, The Good Care Group, Consultus Care, Abbots Care and Helping Hands.

The research gives an inside track on who is winning the biggest share of voice online, and quantifies the gaps, risks and missed opportunities for other live-in care providers to win brand exposure locally, organic visibility and online enquiries. The report highlights quick wins that will improve enquiries from your online strategy and identifies the barriers that may be reducing your site’s ability to optimise digital performance.

To see a preview and contents page of the Q4 report, click here. To get a copy of the full report and the key take-aways, please complete the enquiry form or schedule a call.

You can also find out how these 8 live-in care providers performed against last quarter, by revisiting our Q3 report round-up. 

What The Industry Research Report Covers

The 70+ pages of research benchmarks each retailer based on 50+ metrics and indicators of successful digital strategy, including organic visibility, domain authority, paid media ads, conversion performance, technical performance, site speed, universal search, content, social ads, accessibility, and mobile performance.  

Driving Optimal ROAS from Paid Media Channels

Some of the leading players in the space are high spenders on paid media channels such as Google, Bing & Facebook - but have a poor or sub-optimal conversion improvement strategy. Without an optimised, sophisticated conversion strategy that maximises the conversion rate, the return on investment is unsustainable or will under-perform. Scaling spend on paid media is not achievable unless the conversion rate delivers optimal performance in the sector. Some in the space have paid media spend levels from 30k+ per month but dedicate minimal resources and budgets to conversion testing.  Given the cost per clicks on ad networks will continue to rise, we recommend spending at least 10% of your paid media budget on ongoing conversion optimisation testing schedules to ensure your paid media ROI maintains long term viability, competitive advantage, and sustainability.

Technical Website Compliance

Savvy digital marketers know that having a technically sound website is an essential component of a successful fully integrated digital strategy - plus a site capable of maximising conversion performance.

Many of the UK live-in care providers have varying degrees of technical errors that will be hindering organic traffic and conversion performance. An example here is Elder’s 257 4XX errors, this is the highest of all the live-in care providers. We saw in Q3 Elder were hitting 540 4xx errors so amazing work by Elder to lower these by over half. Companies seeing errors need to continue looking into the causes, as these will be making their site difficult to navigate and frustrating to use. This is likely to also give a negative impression of the brand to the user, who need to trust them to provide an excellent level of service.

Site Speed & Conversion Rate Performance

When 62% of consumers are less likely to convert if they have a negative mobile site experience, ensuring that your site is quick and easy to load makes a significant improvement on your overall conversion rates.

Bluebird Care topped the chart in Q4 with a score of 57, with Home Instead far behind with only 17. Only two of the live-in care providers are in the ‘okay’ range of 50-89.

Building Competitive Advantage with Domain Authority

Domain authority is an essential metric for measuring the effectiveness of SEO performance, and helps create a reliable overall gage of how effective your site is at achieving organic traffic, i.e. ‘free’ traffic that isn’t gained through sponsored ads.

A ‘good’ DA really comes down to how your competitors are performing, however it’s generally considered average between 40 and 50, good between 50 and 60, and excellent above 60. In Q4 we saw the DA range from 65 to 11. Cavendish Homecare’s score has dropped from 12 to 11 since Q3.

Organic Performance – Mobile & Desktop

A strong organic performance is strategically important as it ensures your site ranks above competitors for key, transactional keywords. When 93% of your customers won’t go past the first page of Google, your absence or lack of targeting for essential keywords will cost you conversions.

We looked at how all eight live-in care providers have performed compared to last year. Continuous improvement and optimisation is also needed to secure traffic year on year. We can see that The Good Care Group have seen the biggest gain in traffic with 9%, while Cavendish Homecare Professionals have seen the largest drop in traffic with a loss of 93%.

Universal Search Opportunity

Google Universal Search Results is an evolving opportunity to make your pages visible on a SERP (Search Engine Results Page). Universal results often appear before traditional listings and are eye-catching for users. Universal search results refer to rankings on a SERP that are not the traditional ‘blue line’ Google link, and a retailer can appear for universal search results without being strong in standard rankings.

We could see that People Also Ask was the highest used universal search feature, with Helping Hands taking the top spot reaching 833 results. All eight companies are underusing the universal search feature options, with some companies only seeing a handful of results. These companies need to work towards the numbers their competitors are achieving.

The Longtail Keyword Opportunity

Longtail keywords are often considered high intent and potentially more likely to convert as a searcher is being more specific. Optimising for longtail keywords also puts your content strategy in a strong position to rank for retailer new search terms as they enter Google’s index.

Cavendish Homecare Professionals are ranking for a much smaller amount of longtail keywords when compared with their competitors. They should be looking at how to improve their rankings on existing longtail keywords, but also at how they can expand their strategy to include new specific search terms.

Facebook Adverts

With the number of Facebook users in the United Kingdom (UK) forecast to hit over 42 million users by 2022, it is not surprising that companies have jumped at the opportunity to advertise on the social media platform. Facebook’s UK digital advertising revenue has been estimated to have breached 2.6b GB pounds in 2019.

Below, we can see examples of Bluebird Care’s Facebook ads. The use of clear CTA’s and contrasting colours, make the advert eye-catching to scrolling social media users. 

Top Social Shares & Content

When it comes to social media and on-site content strategies, it is important to release content that has a longer shelf life. An article is considered 'Evergreen' if it has maintained its relevancy to an audience for longer. It's great for your retailer engagement, but great for Google too, who will recognise content which achieves traffic over a long period of time.

We saw in our research that many of the live-in care providers are falling behind on content creation. We can see that The Good Care Group are lagging in content over Q4, when compared with their competitors. This is a missed opportunity for these brands, who could be sharing content and information about special offers.

Website Readability & Accessibility

20% of people in the UK have a disability – 2 million of which are people living with sight loss. In addition, 1 in 12 men and 1 in 200 women have some degree of colour vision deficiency. When websites are not designed to meet these needs, retailers lose customer interest as they turn elsewhere.

All of the live-in care providers appear to be struggling with accessibility within their sites, with all eight seeing an array of errors, contrast errors and alerts. Elder are still seeing the worst amount of alerts, hitting 275 in Q4. We would expect all the live-in care providers that are seeing accessibility issues to be reviewing and optimising their accessibility.

Q4 2022 WINNERS LEADERBOARD

For a glance into just 6 of the metrics, we evaluated these top 8 live-in care providers on, check out our quick-look table below;

We can see that compared to Q3, there has been changes across the board. With Home Instead jumping from #3 to #2, and Bluebird Care dropping from #2 to #3. To see the Q3 report and leaderboard, click here. 

GET THE FULL 70-PAGE Q4 2022 REPORT

To get a copy of the full report, please complete the enquiry form. If you want to talk to us about accelerating your digital performance, please call us on 01543 410014 or schedule a call with Mike Movassaghi.

Photo by Dominik Lange on Unsplash