The 5 Profiles Powering Growth, Loyalty and ROI
Avery Healthcare Personas Revealed
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1. Family Caregiver
Adult children or relatives seeking trusted home care for elderly or disabled loved ones.
Trigger: Reassurance about quality and reliability; compassionate, personalised care.
Top channel: Reputation, testimonials, transparent pricing, flexible care plans.
Urgency level: High (when care needed)
Barrier: Concerns about cost, trustworthiness, unclear service scope
Conversion hook: "Care that feels like family" – trust, transparency, and compassionate support tailored to your loved one.
2. Elderly Care Recipient
Seniors preferring to remain independent at home but needing support with daily living activities.
Trigger: Safety, dignity, companionship, and assistance with tasks to maintain independence.
Top channel: Experienced, trained carers; personalised service; safety and wellbeing assurance.
Urgency level: Medium
Barrier: Reluctance to accept help, fear of loss of independence
Conversion hook: "Live independently with dignity" – respectful care that supports your lifestyle and wellbeing.
3. Healthcare Professionals
Social workers, nurses, and discharge planners advocating for suitable homecare solutions.
Trigger: Compliance with care standards, easy referral process, prompt response.
Top channel: Professional accreditation, consistency, service reliability, and communication ease.
Urgency level: Medium to High
Barrier: Bureaucratic delays, limited budget constraints
Conversion hook: "Partnering to deliver seamless patient transitions and home care excellence."
4. Private Pay Clients
Affluent individuals seeking premium, personalised homecare services without NHS involvement.
Trigger: High-quality, flexible care, discretion, tailored packages.
Top channel: Quality, reputation, bespoke services, privacy, and choice.
Urgency level: Low to Medium
Barrier: Price sensitivity, privacy concerns
Conversion hook: "Exceptional homecare curated around your lifestyle and preferences."
5. Local NHS Commissioners
Public sector decision-makers responsible for community care tendering and contracts.
Trigger: Cost-efficiency, compliance with regulations, quality assurance, community outcomes.
Top channel: Proven track record, value for money, transparent reporting, regulatory alignment.
Urgency level: Medium to High
Barrier: Tight procurement processes, budget scrutiny
Conversion hook: "Reliable partner delivering compliant, cost-effective, and compassionate care to your community."
