The 5 Profiles Powering Growth, Loyalty and ROI
Caring Homes Group Personas Revealed
Get full insights here: Download PDF
1. Family Caregiver
Adult children or close relatives researching care options for elderly parents or loved ones. Often time-poor, emotionally invested, seeking reassurance and quality.
Trigger: Need compassionate, safe environment with engaging activities and expert care. Triggered by health declines or recent hospital discharge.
Top channel: Trustworthiness, excellent care reputations, transparent pricing, proximity.
Urgency level: High when health declines sharply
Barrier: Fear of poor care, hidden costs, difficult move process
Conversion hook: "Peace of mind through personalised, trusted care for your loved ones."
2. Prospective Resident
Older adults considering care home living who want independence but need varying levels of support. Values dignity, community, and engaging lifestyle.
Trigger: Desire comfortable, stimulating living environment with respect for autonomy. Triggered by changing health or social isolation.
Top channel: Atmosphere, social activities, care flexibility, respectful staff.
Urgency level: Medium, often long consideration
Barrier: Fear of loss of independence, unfamiliar environment
Conversion hook: "Live your best life with support tailored to you in a friendly community."
3. Healthcare Professional
GPs, social workers, and hospital discharge planners recommending care homes. Seek reliable partners providing quality, safe, and regulated care.
Trigger: Need assurance care homes meet clinical and wellbeing standards; triggered by patient’s care needs assessment.
Top channel: Clinical accreditation, responsiveness, communication, capacity.
Urgency level: High, linked to patient needs
Barrier: Concern over clinical standards, communication gaps
Conversion hook: "Partner with us to ensure seamless transitions and outstanding care."
4. Estate Planner / Legal Advisor
Professionals advising elderly clients or families on long-term care options and funding. Value transparency, compliance, and reputability.
Trigger: Need clear, trustworthy information on care options and costs; triggered by client’s changing care needs or estate planning stages.
Top channel: Transparent pricing, clear contracts, reputation, regulatory compliance.
Urgency level: Medium; depends on client timeline
Barrier: Complexity of contracts, unclear pricing
Conversion hook: "Supporting informed decisions with clear, compliant care solutions."
5. Local Authority / Funding Body
Government or council officers responsible for assessing and funding elderly care placements. Require cost-effective, high-quality care providers.
Trigger: Need evidence-based assurances on care standards and value for money; triggered by public care demand or client referrals.
Top channel: Quality ratings, regulatory compliance, cost transparency, outcome reporting.
Urgency level: Varies; often scheduled reviews
Barrier: Budget constraints, regulatory compliance requirements
Conversion hook: "Delivering quality care that meets community needs and compliance standards."
