The 5 Profiles Powering Growth, Loyalty and ROI
Caring Homes Group Personas Revealed
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1. Family Caregiver
Middle-aged adults caring for elderly parents who need residential care or daily support.
Trigger: Finding a trustworthy, compassionate home with transparency, safety, and regular updates.
Top channel: Reputation, staff expertise, local presence, and strong care values.
Urgency level: High (when care needed imminently)
Barrier: Concerns about affordability, trustworthiness, and emotional difficulty in decision-making.
Conversion hook: "We treat your family like our own – compassionate, safe, and transparent care."
2. Prospective Resident
Seniors actively researching care homes offering comfort, community, and specialised support.
Trigger: Desire for dignity, independence, engaging community life, and clinical care availability.
Top channel: Quality of life, activities offered, staff qualifications, environment aesthetics.
Urgency level: Medium to High
Barrier: Fear of loss of independence, lack of familiarity with options, emotional readiness.
Conversion hook: "Live life comfortably with expert care tailored to you."
3. Healthcare Professional
Social workers, nurses, or hospital discharge planners coordinating patient transitions into care.
Trigger: Reliable, timely communication, smooth admissions, and quality care assurances.
Top channel: Accreditation, clear care protocols, responsive staff, and communication ease.
Urgency level: High
Barrier: Worries about placement delays, unclear processes, limited communication.
Conversion hook: "Partnering for seamless care transitions and trusted support."
4. Local Authority Manager
Government or council employees managing housing and social care commissioning budgets and contracts.
Trigger: Compliance with regulations, cost-effectiveness, robust care standards, and outcomes reporting.
Top channel: Quality ratings, proven outcomes, cost-efficiency, transparency, and compliance.
Urgency level: Medium
Barrier: Budget constraints, regulatory concerns, previous vendor performance issues.
Conversion hook: "Delivering high-quality, compliant care solutions that respect your budget and standards."
5. Investor / Partner
Individuals or organisations interested in social care sector investments or partnerships.
Trigger: Sustainable business model, growth potential, regulatory compliance, and social impact reporting.
Top channel: Financial viability, ethical reputation, market demand, and governance strength.
Urgency level: Low to medium
Barrier: Uncertainty about social care regulations, return on investment, reputational risks.
Conversion hook: "Invest in a caring home with a commitment to excellence and community impact."
