The 5 Profiles Powering Growth, Loyalty and ROI
Hamberley Care Homes Personas Revealed
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1. Concerned Family Member
Adult children or relatives researching quality senior care options for elderly parents.
Trigger: Desire for compassionate, safe care environments; triggers include health decline or accidents of elder family member.
Top channel: Reputation of care home, staff kindness, quality of dementia & personal care, proximity to home.
Urgency level: High during crisis
Barrier: Emotional difficulty, cost concerns, lack of clear information.
Conversion hook: "We understand the importance of trust and personalised care for your loved ones."
2. Healthcare Professional
Social workers, GPs, or hospital discharge planners recommending or facilitating care home placement.
Trigger: Need reliable, responsive providers who offer specialised dementia or nursing care and clear communication.
Top channel: Professional reputation, care standards, ease of referral process, successful resident outcomes.
Urgency level: Medium
Barrier: Complexity of referral processes, unfamiliarity with care home.
Conversion hook: "Partner with a trusted care home dedicated to resident wellbeing and seamless coordination."
3. Older Adult Resident
Seniors considering moving into a residential or dementia care home autonomously or with support.
Trigger: Desire for a homely, engaging environment that supports independence and dignity.
Top channel: Comfort, activities, personalised care plans, environment aesthetics, peer reviews.
Urgency level: Medium to low
Barrier: Anxiety about losing independence, fear of institutional care.
Conversion hook: "A warm, supportive community where you can live your best later life with dignity and purpose."
4. Local Authority Buyer
Local government or NHS commissioners procuring care home beds for eligible residents.
Trigger: Need to assure compliance, cost-effectiveness, quality standards, and good partnership working.
Top channel: Regulatory compliance, cost, care quality ratings, partnership track record.
Urgency level: Medium
Barrier: Budget constraints, need for proof of compliance and MB standards.
Conversion hook: "Quality assured care homes with a proven track record delivering value and compliance at every step."
5. Caregiver / Support Worker
Paid carers or agency staff working alongside the home’s permanent team or family caregivers.
Trigger: Clear guidance, training opportunities, and a supportive environment to provide quality hands-on care.
Top channel: Management support, training, workload balance, team culture.
Urgency level: Low
Barrier: Concerns over workload, insufficient training, team culture issues.
Conversion hook: "Join a compassionate care team where your skills make a real difference every day."
