The 5 Profiles Powering Growth, Loyalty and ROI
HC-One Personas Revealed
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1. Family Caregiver
Adult children or relatives seeking a trusted care home for ageing parents or relatives.
Trigger: Peace of mind, quality of care, transparent communication
Top channel: Reputation of care, staff kindness & expertise, facility environment
Urgency level: High (often urgent)
Barrier: Emotional stress, cost concerns, lack of trust or information
Conversion hook: “Providing compassionate care your loved ones deserve, with clear updates you can trust.”
2. Local Authority Buyer
Representatives responsible for commissioning care home places on behalf of vulnerable adults in the community.
Trigger: Compliance with care standards, budget adherence, verified quality assurance
Top channel: Regulatory compliance, value for money, quality accreditations
Urgency level: Medium
Barrier: Budget constraints, regulatory scrutiny, long procurement cycles
Conversion hook: “Reliable care home services that meet all statutory requirements and give your community the best.”
3. Healthcare Professional
Doctors, nurses, social workers recommending or referring patients to appropriate care homes.
Trigger: Patient wellbeing, specialist care needs, smooth transition from hospital
Top channel: Expertise in nursing care, responsive communication, tailored care offerings
Urgency level: Medium-high
Barrier: Lack of clinical detail, slow referral processes
Conversion hook: “Specialist nursing care that supports patients’ health needs and eases hospital discharge.”
4. Elderly Prospective Resident
Older adults seeking comfortable, dignified accommodation with high-level personal and social care.
Trigger: Safety, independence with support, social activities
Top channel: Warm environment, personalised care, social engagement opportunities
Urgency level: Medium
Barrier: Fear of change, loss of independence
Conversion hook: “A welcoming community that feels like home, supporting your independence every day.”
5. Care Home Staff Recruiter
HR or recruitment officers sourcing staff to work in care homes, focusing on culture and staff retention.
Trigger: Qualified, compassionate staff, work-life balance, ongoing training
Top channel: Employer reputation, career development, workplace culture
Urgency level: Variable
Barrier: Competition for talent, perception of care sector
Conversion hook: “Join a caring, professional team dedicated to making a real difference in older peoples’ lives.”
