The 5 Profiles Powering Growth, Loyalty and ROI
HC-One Personas Revealed
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1. Family Decision Maker
Adult children or relatives searching for quality care homes for elderly loved ones.
Trigger: Trustworthy care, clear communication, safe environment, transparency in pricing and services
Top channel: Reputation of care home, testimonials, proximity to family, clarity of care approach
Urgency level: High
Barrier: Fear of poor care, cost concerns, emotional difficulty
Conversion hook: "Partnering with you to provide compassionate, tailored care your family can trust."
2. Healthcare Professional
NHS coordinators or social workers arranging care placements or recommending services for patients.
Trigger: Compliance with care standards, quality assurance, good communication with families
Top channel: Accreditation, quality ratings, regulatory compliance, partnership capabilities
Urgency level: Medium
Barrier: Limited budget, bureaucratic processes
Conversion hook: "Supporting healthcare professionals with compliant, person-centred care solutions."
3. Prospective Resident
Older adults considering moving to a care home, focused on dignity, independence, and community.
Trigger: Respectful care, active lifestyle options, peer community, safety
Top channel: Quality of life enhancements, social activities, compassionate staff
Urgency level: Medium
Barrier: Anxiety about moving, unfamiliar technology
Conversion hook: "A welcoming home where you can live with dignity, independence, and care."
4. Local Authority / Commissioner
Council or NHS commissioners responsible for contracting care home services within their jurisdictions.
Trigger: Cost-effectiveness, compliance, capacity and quality of care
Top channel: Contract terms, regulatory standards, cost vs quality balance
Urgency level: Medium-High
Barrier: Procurement complexity, budget constraints
Conversion hook: "Trusted partner delivering high-quality, cost-effective care that meets local needs."
5. HC-One Employee / Caregiver
Current or potential frontline staff passionate about elderly care and career development.
Trigger: Supportive work environment, training opportunities, clear role impact
Top channel: Organizational culture, career growth, work-life balance
Urgency level: Medium
Barrier: Job stress, shift patterns, work environment concerns
Conversion hook: "Join a supportive team dedicated to making a real difference every day in elderly care."
