The 5 Profiles Powering Growth, Loyalty and ROI
Runwood Homes Personas Revealed
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1. Supported Housing Manager
Professionals working in local authorities, charities, or social care orgs who arrange housing and support for vulnerable adults.
Trigger: Need reliable housing providers with tailored support services and compliance with regulations.
Top channel: Proven track record, sector reputation, partnership opportunities, cost effectiveness, quality of support services offered.
Urgency level: High, driven by resident need and funding cycles
Barrier: Concerns about quality assurance, ability to meet specific support needs, budget constraints
Conversion hook: "Partner with a trusted supported housing provider delivering tailored, compliant services for vulnerable individuals."
2. Family Member / Carer
Relatives or carers seeking safe, nurturing supported living for their loved ones with complex needs or disabilities.
Trigger: Seeking trustworthy, compassionate care environments that encourage independence and wellbeing.
Top channel: Safety, quality of life, positive testimonials, responsiveness of provider, range of support offered.
Urgency level: Medium to High, emotional urgency
Barrier: Distrust of providers, lack of clear information, fear of poor care or neglect
Conversion hook: "Ensure your loved ones live in a safe, supportive home that prioritises their wellbeing and independence."
3. Local Authority Planner
Government officials responsible for planning and commissioning supported housing services within communities.
Trigger: Need providers who can deliver scalable, compliant housing solutions aligned with budget and policy frameworks.
Top channel: Compliance, value for money, ability to meet strategic objectives, partnership potential.
Urgency level: Medium, depends on policy and budget timelines
Barrier: Bureaucratic delays, complex tender procedures, budget restrictions
Conversion hook: "Deliver compliant and sustainable supported housing that aligns with your community planning and social care objectives."
4. Service User
Vulnerable adults or individuals with complex needs looking for supported living environments that promote independence and wellbeing.
Trigger: Seek safe, comfortable homes with access to tailored daily living support and community integration.
Top channel: Accessibility, personalized support, community feel, encouragement towards independence.
Urgency level: High, linked to immediate housing needs
Barrier: Anxiety about moving, limited awareness of housing options, concerns about compatibility
Conversion hook: "Live independently with the support you need in a home that feels safe and welcoming."
5. Housing Support Worker
Frontline staff delivering day-to-day support to residents in supported living schemes, ensuring wellbeing and engagement.
Trigger: Require well-managed homes with clear protocols and resources to support residents effectively.
Top channel: Organizational support, training opportunities, clarity of roles, responsiveness from housing provider.
Urgency level: Medium, ongoing operational need
Barrier: Concerns over workload, job security, clarity on operating procedures
Conversion hook: "Empower your work with a reliable housing partner committed to supporting both residents and frontline teams effectively."
