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The 5 Profiles Powering Growth, Loyalty and ROI

Screwfix Personas Revealed

Built for marketing leaders ready to personalise journeys, sharpen targeting, and convert faster. With customer expectations rising, journeys fragmenting, and pressure to deliver profitable growth mounting, knowing exactly who you’re targeting—and how to influence them—has never been more critical. Especially for a brand like Screwfix, where customer loyalty is won or lost in minutes. That’s why we’ve created a bespoke Buyer Persona Snapshot for Screwfix —profiling five high-impact buyer types shaping your performance today, and unlocking smarter strategies across marketing, UX, CRM, and spend allocation.

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Profits Blue

1. Trade Professional

Skilled tradespeople (e.g., electricians, plumbers, builders) relying on fast, reliable access to tools and materials.

Trigger: Speedy order and delivery; product availability; quality tools.
Top channel: Product range depth; trusted brands; price-performance balance; convenience.
Urgency level: High – time-critical projects
Barrier: Concerns over delivery speed and stock-outs; preference for trusted product lines.
Conversion hook: "Get the job done faster with industry-leading tools delivered when you need them."

Outreach Yellow

2. DIY Enthusiast

Homeowners undertaking improvement projects themselves, from novice to experienced.

Trigger: Clear product guidance; affordable prices; project help and advice.
Top channel: Range variety; ease of purchase; online resources; tutorials.
Urgency level: Medium – project-based
Barrier: Overwhelmed by product range; unsure about suitability or installation complexity.
Conversion hook: "Everything you need for your home projects, with expert help at every step."

People Pink

3. Facilities Manager

Personnel managing maintenance and repairs in commercial or public buildings.

Trigger: Bulk buying; reliability; cost control; long-term supplier relations.
Top channel: Competitive pricing; delivery reliability; account management services.
Urgency level: Medium to High – ongoing maintenance
Barrier: Budget constraints; long procurement processes; supplier switch reluctance.
Conversion hook: "Efficient supply solutions tailored for your ongoing facility needs."

Strategy Green

4. Construction Manager

Oversees larger commercial builds, managing timelines, budgets, and multiple trades.

Trigger: Volume orders; supplier reliability; on-time delivery; price transparency.
Top channel: Supplier reputation; streamlined procurement processes; credit terms.
Urgency level: High – strict project timelines
Barrier: Requires strong credit terms; concerns about order accuracy and logistics.
Conversion hook: "Keep your project on track with reliable supplies at competitive rates."

Collaborate Blue

5. Renovation Contractor

Specialists in home renovations needing flexible, diverse supplies and last-minute tools and materials.

Trigger: Product availability; adaptability; quality assurance; fast delivery.
Top channel: Product availability; ability to source specialty items; customer service.
Urgency level: High – tight renovation schedules
Barrier: Needs quick turnaround; may require bespoke or non-standard items.
Conversion hook: "Flexible supply solutions for every stage of your renovation journey."

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