The 5 Profiles Powering Growth, Loyalty and ROI
Signature Senior Lifestyle Personas Revealed
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1. Family Caregiver
Adults aged 40-65 caring for elderly parents or relatives, often balancing work and family responsibilities.
Trigger: Reliable, compassionate care for loved ones; transparency about services; reassurance about safety and environment.
Top channel: Trust and reputation of care home; flexible visiting policies; quality of medical and social care; emotional support offered.
Urgency level: Medium to High (often when care needs escalate)
Barrier: Concerns over cost; fear of poor care quality; emotional difficulty in admission decision
Conversion hook: “Providing peace of mind with personalised, respectful care for your loved ones.”
2. Elderly Individual Seeking Care
Seniors aged 75+ considering moving into a care home for themselves to maintain independence with support.
Trigger: Safe, respectful environment; social activities; tailored health and wellness support; dignity in ageing.
Top channel: Comfortable living spaces; community atmosphere; clinical excellence; opportunities for social engagement.
Urgency level: Medium
Barrier: Anxiety about moving out of home; fear of losing independence
Conversion hook: “A home where you are valued, supported, and part of a caring community.”
3. Healthcare Professional/Referrer
Nurses, social workers, GPs, and hospital discharge planners recommending care homes to patients or families.
Trigger: Assurance that the care home meets health standards; clear communication channels; prompt response times.
Top channel: Care quality standards (CQC rating); specialist care capabilities; ease of referral process; collaborative approach.
Urgency level: Medium
Barrier: Uncertainty about care home capabilities or capacity
Conversion hook: “Trusted partner in delivering outstanding care and smooth transitions.”
4. Local Authority / Social Care Commissioner
Representatives responsible for allocating local government funds for social care placements.
Trigger: Cost-effective quality care; compliance with regulations; measurable outcomes and reporting.
Top channel: Accreditation status; cost transparency; demonstrable care outcomes; capacity to handle required case types.
Urgency level: Low to Medium
Barrier: Budget constraints; need for regulatory compliance verification
Conversion hook: “Delivering compliant, compassionate care that meets council standards.”
5. Prospective Employee
Healthcare workers and carers seeking employment in a reputable, supportive care home environment.
Trigger: Competitive pay; training and career development; supportive team culture; job security.
Top channel: Employer reputation; training opportunities; career progression pathways; workplace culture and recognition.
Urgency level: Medium
Barrier: Concerns about workload, shift patterns, and pay
Conversion hook: “Join a team committed to making a real difference in elder care.”
