Google is aiming to earn the trust of businesses and accrue more internet marketing customers by guaranteeing 99.9 per cent uptime for its Google Apps Premier Edition suite of services.
Those involved in search engine optimisation may be interested to know that web resource the E-commerce Times notes the search engine has rolled out a service level agreement (SLA) which guarantees 99.9 per cent system accessibility.
Should the company fail to fulfill the guarantee – and customers have met their own obligations under the terms of the agreement – they will receive service credits based on the amount of downtime takes place.
In order to receive the credits, the client must contact Google with 30 days, the site notes. The aggregate maximum number of service credits in a calendar month with not be more than 15 days.
The SLA covers Google Sites components of the Google Apps service, Gmail, Google Talk, Google Docs and Google Calendar.
In a recent post on its official blog, Google noted it was aiming to provide as much information as possible on the US presidential election.
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