Tag Archives: CRM

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Social Media – if onlys

On an average day, you may spend time on Twitter, aggregated news sites, dedicated news sites (eg BBC, CNN, NHK), Facebook, LinkedIn, Google, Digg, delicious etc. What generally happens at the end of the day is you have anywhere up to 100 tabs open that you mean to come back to. But, tomorrow is another…

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5 easy ways to keep in touch with customers

Customer acquisition carries a far higher cost than customer retention, so it is vital that you look after your customers once you have found them. However, it is surprising how many businesses, particularly small business where the resources are often limited, fail to keep in touch with their customers. There are multiple ways to do…

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Autoresponders – how much damage are you doing with yours?

Out of office autoresponders are a great thing. In some ways. If a client is trying to reach you about a particular aspect of a campaign, a notable development, a question about how to promote a new product etc, then it helps if they know that their account manager is out of the office this…

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