Tag Archives: customer service

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E-Commerce News: US Shoppers Face Problems On Amazon Prime Day

Lisa Coghlan details the latest in e-commerce news and updates including technical difficulties on Amazon Prime Day, the fall of customer phone lines, and how to build your e-commerce site based on what users want. US shoppers reported several problems with online transactions during Amazon Prime Day – the online retailer’s sale event to promote…

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Set your store by Trusted Stores

Google announced its Trusted Store program for US merchants last autumn. This last week, Google has acquired KikScore and its underlying technology, which would seem, along with the announcement about Google Shopping, to imply that anyone running an e-commerce operation will need to focus far more in the future on delivering great customer service, conducting…

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Ready to surf the Google wave?

Google Wave will be launched on Sept 30th to 100,o00 invitees. If you haven’t already studied what Google Wave will be bringing to the online world, you need to start today. Mashable have created a clear guide to Google Wave, which is well worth reading, and there are thousands of articles on Google Wave out…

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10 tools to add Live Chat to your website

We all now that developing relationships with potential and present customers is the name of the game. To do so, we need to choose one of a wide range of tools for the job, and live chat is a fast-growing sector. This software will allow you to chat directly with your website visitors, solving any…

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